Refund And Cancellation Policy
How cancellations and refunds work for custom digital services and setup projects.
1. Overview
McMahon AI services are generally custom digital services, setup work, consultancy and build-and-handover projects.
2. Before Work Starts
If you place an order and cancel before any work has started, you may be eligible for a refund, minus any payment processing fees or administrative costs already incurred.
Work may include reviewing your order or onboarding information, preparing project files, creating layouts, building pages, setting up forms, CRM, booking, payments or automations, producing brand/readiness/strategy work, or communicating project-specific instructions.
3. After Work Starts
Once work has started, refunds are not guaranteed. If you cancel after work has started, we may retain a reasonable amount to cover work already completed, planning, admin, setup and any third-party costs incurred.
4. Completed Work
Once a service has been completed, delivered, handed over or substantially performed, it is generally non-refundable.
5. Digital And Custom Services
Where you ask us to begin work during any cancellation period, you acknowledge that your right to cancel may be reduced or lost once the service has been fully performed. For custom digital work, setup services and project builds, you agree that we may begin work after payment and onboarding unless otherwise agreed in writing.
6. Client Delays
If your project is delayed because you do not provide required content, files, information, feedback, account setup or access, this does not automatically entitle you to a refund. Your project may remain in awaiting client status until the required information is supplied.
7. Revision Disputes
One reasonable revision round is included unless agreed otherwise. Refunds are not provided simply because you change your mind after seeing work that matches the agreed scope. Major changes, new functionality or a new direction may require a separate quote.
8. Third-Party Fees
Fees paid to providers such as domain registrars, Framer, Notion, Make, Stripe, GoCardless, Google or other platforms are subject to those providers' own refund policies. We cannot guarantee refunds for third-party costs.
9. How To Request A Cancellation Or Refund
To request a cancellation or refund, email contact@mcmahonsolutions.co.uk with your name, business name, order/service purchased, purchase date and reason for the request.